Returns are accepted within 14 days of item being shipped with receipt. A full refund (excluding original shipping charge) will be honored on undamaged and unopened items. The customer is responsible for the shipping charge back to the store. In-store returns are possible at the Waterville, Maine location, 93 Main Street. If we shipped you the wrong item, we will cover the full cost of the return. Please call us at 207-872-7378 if you have any questions.